Subject: English Language Test - Shuja Ali
From: Shuja Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 Oct 2022 03:37:07 -0400

| | Foreign Language Screening Test

Name | Shuja Ali    /  (+91) 8340337762    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear ABC

We tried to reach your location to give you your ordered #handbag unfortunately our delivery bay is unable to find your location and contact you, please kindly set and check your delivery location again and contact us back.

let me know if there's anything else that I can help you with.

Thanks

XYZ

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Thank you for reaching out, I'm sorry our TV Cabinet didn't meet your expectations. I fully respect your decision and can only apologize.

I'll need some more information to proceed with your request forward. Could you do me a small favor by sending me pictures of the TV Cabinet? So, I can register your complaint for further process.

We appreciate your time and choosing us.

Thanks

XYZ

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