Subject: English Language Test - Irfan Khan
From: Irfan Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 Oct 2022 03:10:56 -0400

Foreign Language
Screening Test

Name

Irfan
Khan    /  (+91) 9981280789    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi dear customer,

Apologies for inconvenience and thank you for your patience we would like to
inform you that our shipping partner tried to deliver your order at the address
provided by you however it appears that the address is not correct, please check
once and provide us with correct address so that your order can be delivered to
you at the earliest,

For any further assistance please feel free to contact us anytime

Kind regards,

Irfan khan

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi dear
customer,

Apologies for the inconvenience caused to you, Please be informed that we are
working on your request and will surely provide you with the appropriate
replacement by 5/10/2022, we thank you for your valuable feedback

If you need further assistance please feel free to reach out to us anytime

Kind regards,

Irfan khan