Subject: English Language Test - Gourav Kumar
From: Gourav Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 Oct 2022 02:46:45 -0400

| | Foreign Language Screening Test

Name | Gourav Kumar     /  (94) 8868826698    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Subject: Wrong address on the invoice

Dear {recipient name},

I hope you are doing well. I am reaching out to you because the address on my latest invoice is not correct. I believe the error was a result of a typo on my address when placing my order.

My order number is {order number}. Please let me know what can be done about this, as it can lead to issues with delivery in the future.

Thank you,

{sender name}

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello {recipient name},

We are sorry to hear you're unhappy with your purchase. We will be more than happy to help you find the TV cabinet that is more in line with the brand's guidelines.

In order to replace your cabinet, please send an email to {support email}. We will do our best to have someone contact you within 24 hours of receiving your email.

We hope you have a great day!

Sincerely,

{company name}

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