Subject: English Language Test - Vaibhav Sharma
From: Vaibhav Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 Oct 2022 02:29:20 -0400

| | Foreign Language Screening Test

Name | Vaibhav Sharma    /  (91) 9068734167    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,

We understand your concern and sorry for the   trouble cause to you.

While tracking your order. I seen that the delivery executive tried to deliver your product on time but while he tried to reach you the address which was mention by you is wrong.

So I request you to place fresh order on correct address because it is not possible to change the address after the product is get shipped.

Feel free to contact us again.

Have a good day!

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

We understand your concern and sorry for the trouble cause to you.

As per your request we raised the replacement request of the product "TV Cabinet" and it was supposed to be pick up on or before Oct 10,2022 and same day the new replaced product will be delivered to you.

Please keep the product ready our delivery executive reach you soon.

At this time the replacement is the only available option.

Please feel free to shopping with us.

If you require any further assistance then contact us again.

Thanks Abdul

Have a great day ahead

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