Subject: English Language Test - Shiv Sagar Vishwakarma
From: Shiv Sagar Vishwakarma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 Oct 2022 02:22:25 -0400

Foreign Language
Screening Test

Name

Shiv Sagar
Vishwakarma    /  (+91) 8429993944
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Dear
customer,

We are sorry for the inconvenience.
There is some error regarding to delivery process. We need to confirm your
address.

By confirming the address, the order will deliver soon.

Thank you for your cooperation.

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Dear customer,

We are apologizing for your inconvenience. Our representative will
go to your house and will see the issue.

If there is any chance to replace it, then we will definitely do the same.

As per the company policy, the customer is the first priority for ourself.

Thank you for reaching us.