Subject: English Language Test - Shardul Bhardwaj
From: Shardul Bhardwaj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 Oct 2022 01:58:57 -0400

Foreign Language
Screening Test

Name

Shardul
Bhardwaj    /  (91) 8130927926    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi sir, this is customer support executive from babyshop. Your
order of the handbag from our website was dispatched from our end on the same
day you placed the order but the courier company could not ship it as there is
some error in the address you provided. You are requested to please rectify your
address and mail us the same at ....@XYZ. Your order will be delivered in next
2-3 working days.

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Hi Abdul, thanks for shopping with us. We are very sorry for
the inconvenience. Our company gives a 11 days return policy in such cases so
there is nothing to worry about, you may return the cabinet or get it replaced
as per your wish. You are requested to please click 2 photos of the TV cabinet
with the scratches visible and WhatsApp or mail us to the provided mail address.
Your query will be solved as soon as possible.