Subject: Arabic Language Test - Md Mazhar Imam
From: Md Mazhar Imam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 3 Oct 2022 22:16:47 -0400

Foreign Language
Screening Test

Name

Md Mazhar
Imam    /  (+91) 7906008808    / [email-masked]

Whats your first language

Arabic

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Thanks for getting in touch with us, We are happy to assist you

Dear customer, we are sorry to
hear that you didn't receive your order, the courier tried his best to
deliver your order to the same address that you had given to us, but
unfortunately as per the courier your address was wrong, can you please send us
again your updated address,

Thank you for shopping with us, have a
wonderful day,

Thank you

Mazhar Imam

Based on the
Situation 2 above, please draft an email response to the customer. You don't
necessarily need to know the policy of the brand, but use the best practice from
e-commerce companies that you've shopped from so far to know the
policies.

Thanks for reaching out to us, we are always
happy to help our customers,

Dear customer, we are extremely sorry to hear that
your TV Cabinet that you had bought from us, has scratches on it, can you please
provide us with the video of disclosing the TV Cabinet so we can escalate to the
concerned team to check and prossess further

Thank you for shopping with us, please let me
know if you have any other issues with the TV Cabinet, we will feel happy to
assist you with,

Thank you,

Mazhar Imam