Subject: English Language Test - vikas pandey
From: vikas pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 3 Oct 2022 11:52:21 -0400

Foreign Language
Screening Test

Name

vikas
pandey    /  (201005) 8826181849    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi sir,

I want to inform you that the order has been delivered from our end and having a
rigorous followup with the courier team i get to know that the address you
provided is incorrect so please provide me the correct address so your placed
order can be delivered to you as soon as possible.

Regards

Vikas Pandey

Customer service representative

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Hi Abdul,

As per the detail your provide to us.i want to tell you that according to the
company policy a customer should check the product properly before the
installation because sometime the product get scratches during the installation
that you are not covered up under the policy.

We are unable to provide you a new unit and the money.

Sorry for the inconvenience.

Have a good day!

Regards,

Vikas pandey

Customer service representative