Subject: English Language Test - Shambhavi Pandey
From: Shambhavi Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 3 Oct 2022 10:42:21 -0400

Foreign Language
Screening Test

Name

Shambhavi
Pandey     /  (+91) 9336213812    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hey there!

Sorry for the inconvenience caused to you due to delay in service.

It has been came to my knowledge that the procedures was done very carefully by
our company and your order was packed and shipped the day you confirmed your
order.

But there is some error in the shipping address that is why it’s taking longer
than usual to reach you. Kindly update us with the exact right address so we
will try to contact the couriers department and get it delivered to you as soon
as possible.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hello
Abdul!

I am so sorry to learn that your experience with our company was less than
satisfactory.

We value our customers and exceptional services as always our priority.

We will send team to check the scratches and on the basis of that your unit will
be replaced or the refund amount will be assigned to you .

We value you to bring this to our attention.

Thankyou