Subject: English Language Test - Rijul Chauhan
From: Rijul Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 3 Oct 2022 08:03:23 -0400

Foreign Language
Screening Test

Name

Rijul
Chauhan     /  (0532) 7905753914
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Dear
customer,

Your order of handbag is out of delivery but we failed to deliver because
address mentionbon product is wrong..Please update right address so our delivery
partner deliver your parcel as soon as possible...

Thankyou

Regards

Xyz

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
customer,

Sorry for this inconvenience,we forward a request for damaged items to
our team contact you and solve your query and we raise a request,your request no
is .....

Stay with us ,you are valuable customer for us..

Regards

Xyz