Subject: English Language Test - Rohit Kanodia
From: Rohit Kanodia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 3 Oct 2022 07:42:57 -0400

| | Foreign Language Screening Test

Name | Rohit Kanodia    /  (+91) 7009251970    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Good evening,
We deeply regret the inconvenience caused to you. As per our records, it can be seen that you order is not delivered yet. We contacted our courier partner for the delay in your order delivery and it is noted that your shipping address is marked “wrong” as per the saying's by their delivery partner. Please send us your updated address so we can further send it to our courier partner for your timely delivery.

Yours faithfully
Rohit kanodia
Chat support, babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi abdul,
Inconvenience caused is deeply regrettable and it is concerning that the order delivered to you was not up to your expectations. As you said, your cabinet has scratches, please send us photographs of the same on this thread so we can further investigate the cause of this and provide you with the best possible compensation against it.

Yours truly
Rohit kanodia
Chat support, homebox team

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