Subject: English Language Test - Akash SARASWAT
From: Akash SARASWAT <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 3 Oct 2022 05:43:55 -0400

| | Foreign Language Screening Test

Name | Akash SARASWAT    /  (91) 8279919880    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi there,

We are sorry for the inconvenience caused to you, we understand your frustration but the order was shipped by us, and handed over to courier company on the same day when the order was placed.

The courier tried to deliver the order to you, but the address which you have provided is wrong. Kindly cancel the order or provide us with the right address so that the product can be delivered to you in an appropriate time. You can also use the coupon code "GET20" to get cashback of 20 rupees on order.a

Thank you
Customer service executive
Www.babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

We are sorry for the inconvenience caused to you regarding our services.kindly provide us with the photos of scratches on cabinet. If it's found that your complaint is genuine we will put that in return and will replace it with the new cabinet.

Thank you
Homebox Team

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