Subject: English Language Test - Vishal Kumar
From: Vishal Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 3 Oct 2022 05:24:38 -0400

| | Foreign Language Screening Test

Name | Vishal Kumar    /  (+91) 9389408522    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir
Sorry for the inconvenience as I can check your order has been dispatched, and our courier team tried to contact you but your address is not correct that's why your product is not delivered I request you to please re-confirm your address.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir
Sorry for the inconvenience,
If you want to replace your product no problem sir, I'm registering your complaint our team will contact you soon

| |