Subject: English Language Test - Sanchi Tiwari
From: Sanchi Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 3 Oct 2022 04:17:06 -0400

Foreign Language
Screening Test

Name

Sanchi
Tiwari    /  (91) 8052530448    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hey customer,

Hope you are doing well.

Thank you for pointing us to the problem. I understand this must be frustrating
for you.

We talked to our courier company and we found that your address was wrong so
that's why your delivery of the ordered product was delayed. so please you
correct your address and check your status of order product.

thank you.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Customer,

I Hope you doing well.

We are very thankful that you shopped with our shopping site. We are very sorry
if you got a scratches cabinet. You please file the complaint from your
registered mobile or email we will shortly solved your problem.

Thankyou