Subject: English Language Test - Jai kishan
From: Jai kishan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 3 Oct 2022 01:19:20 -0400

Foreign Language
Screening Test

Name

Jai
kishan    /  (+91) 7988371238    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hii Sir

I m Jaikishan from live salesmen we received your complaint that still yet you
dont get hand bag on mention date sorry for that our corrier boy go to your
mentioned address but unfortunately he did not delivered your order

the reason behind that was your communication address is wrong

dont worry you can send me the currently correct communication address of yours
we will try to deliver your order on that very soon

Thanks

Regards from livesalesmen

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Hii Sir

I m Jaikishan from live salesmen team

sorry for your bad experience from our product

the first thing is there is no return policy is available by which you can get
the money back, but we can exchange the product with the new one piece

please send me your name and product information

we will try to solve your issue as soon as possible

Thanks

Regards from Live salesmen