Subject: English Language Test - Jai kishan
From: Jai kishan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 3 Oct 2022 01:17:00 -0400

| | Foreign Language Screening Test

Name | Jai kishan    /  (+91) 7988371238    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hii Sir
I'm Jaikishan from live salesmen we received your complaint that still yet you don't get hand bag on mention date sorry for that our corrier boy go to your mentioned address but unfortunately he didn't delivered your order
the reason behind that was your communication address is wrong
don't worry you can send me the currently correct communication address of yours we will try to deliver your order on that very soon
Thanks
Regards from livesalesmen

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hii Sir
I'm Jaikishan from live salesmen team
sorry for your bad experience from our product
the first thing is there is no return policy is available by which you can get the money back, but we can exchange the product with the new one piece
please send me your name and product information
we will try to solve your issue as soon as possible
Thanks
Regards from Live salesmen

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