Subject: English Language Test - Rinki Nishad
From: Rinki Nishad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 2 Oct 2022 03:12:22 -0400

Foreign Language
Screening Test

Name

Rinki
Nishad    /  (+91) 08604603407    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear Sir/Mam,

Hope you are doing well. We regret that you facing the problem. Now here we are
checked your destination address and found something mismatch. Should I know
your destination address please.

Stay in touch.

Thank for giving your precious time. We fixed the issues as soon as possible.

Thanking you

Babyshop.com

Based on the
Situation 2 above, please draft an email response to the customer. You don't
necessarily need to know the policy of the brand, but use the best practice from
e-commerce companies that you've shopped from so far to know the
policies.

Good morning dear Abdul,

We and our team apologizes that you faced this kind of issue. As you mentioned
that the T.V. Cabinet having sime scratches. Now our team Will installe T.V
Cabinet with new one as soon as possible. Kindly stay in touch.

Thanks and regards

Homebox Team