Subject: English Language Test - Muskan Garg
From: Muskan Garg <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 2 Oct 2022 02:12:35 -0400

Foreign Language
Screening Test

Name

Muskan
Garg    /  (91) 8527029423    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi customer's name

I am very sorry to hear that you did not receive your package. If we are unable
to find it I will, of course, issue a refund. I would like to try a few things
that have successfully located packages in the past. I will call your [post
office/courier/delivery company] and initiate a trace on the package. Sometimes
the package is simply there, awaiting pickup.

Please, do, ask your family and neighbors. Many lost packages were simply laid
aside by a family member and then forgotten. And sometimes your delivery driver
leaves it with a neighbour because s/he doesn’t want to leave it out in the
weather.

If these measures don’t work I will file a case with [the carrier]. Many
carriers now have scanners that are equipped with GPS tracking and the
inspectors can find out exactly where the package was delivered. If your package
was delivered to the wrong address they may be able to retrieve it and get it to
you.

I will let you know what I find out and, please, let me know if you are able to
find it yourself. If we can’t find it within a few days, I will refund and let
you know what the inspectors find out.

Regards,

[Your name]

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
customer's name

I am very sorry to hear that you did not receive your package. If we are unable
to find it I will, of course, issue a refund. I would like to try a few things
that have successfully located packages in the past. I will call your [post
office/courier/delivery company] and initiate a trace on the package. Sometimes
the package is simply there, awaiting pickup.

Please, do, ask your family and neighbors. Many lost packages were simply laid
aside by a family member and then forgotten. And sometimes your delivery driver
leaves it with a neighbour because s/he doesn’t want to leave it out in the
weather.

If these measures don’t work I will file a case with [the carrier]. Many
carriers now have scanners that are equipped with GPS tracking and the
inspectors can find out exactly where the package was delivered. If your package
was delivered to the wrong address they may be able to retrieve it and get it to
you.

I will let you know what I find out and, please, let me know if you are able to
find it yourself. If we can’t find it within a few days, I will refund and let
you know what the inspectors find out.

Regards,

[Your name]