Subject: Arabic Language Test - MOHD IRFAN
From: MOHD IRFAN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 1 Oct 2022 06:19:27 -0400

| | Foreign Language Screening Test

Name | MOHD IRFAN    /  (110025) 09559266033    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir,

I hope you are doing well.

I am very thankful to you to buy my good
product,I has dispatched you order on time, After receiving your email I checked the courier status, I got that your shipping address is wrong, there for I will request to you please provide me your current right address.
Thanks a lot
Customer service representative.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello dear sir,

I hope you are very well,

I am sorry that you have to suffer because of us, Don't worry sir your problem will be fixed immediately, Your product will be repulsed with a new one, I as sending my workers.
Thanks
Customer service executive.

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