Subject: Arabic Language Test - Salman Mohammed
From: Salman Mohammed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 1 Oct 2022 05:51:35 -0400

| | Foreign Language Screening Test

Name | Salman Mohammed    /  (20) 9573328438    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi [customer name],

I'm so sorry that you had a negative experience with delaying the service. I've looked into the issue, and it seems that the given address is wrong. As we shipped your product from our warehouse at the same day you confirmed the order, and our delivery partner tried to deliver the order to the given address. kindly, update us your address, and we will deliver the order as soon as possible.

Once more, I sincerely apologize for the inconvenience. Please let me know if I can answer any questions, and I'd be happy to help!

Best,

[Customer Service Team]

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi [customer name],

I'm so sorry that you had a negative experience with the product. I've looked into the issue which is considered as a rarely case. As we are trying our best to deliver the products to customers in best conditions.

I've forwarded this issue to our team leader. In the meantime, I'd like to offer a discount for the inconvenience and will be checking in with you in a few days to update you on the status of [issue].

Once more, I sincerely apologize for the inconvenience. Please let me know if I can answer any questions, and I'd be happy to help!

Best,

[Customer Service Team]

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