Subject: English Language Test - Ayush Jha
From: Ayush Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 1 Oct 2022 04:05:50 -0400

Foreign Language
Screening Test

Name

Ayush Jha
/  (91) 8789253716    / [email-masked]

Whats your first
language

English

Based on your
understanding of situation 1 above, assuming you are the customer service
representative, please draft a response to customer's email. Please make sure
that your email is grammatically correct and properly formatted.

Dear customer

I am sorry to hear that the adress you have mention for dilivery was wrong. I
understand your frustration and have notified the appropriate department of this
mistake.

We would like to make this right please enter a proper address with all the
necessary information.

Thank you for contacting us.your satisfaction is important to our company and
hope you;ll allow us to correct this mistake for you.

If you have any other question , please send us another message

Sincerely,

Ayush jha

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
customer

Thank you for sharing your concern.I apologize for the unpleasant experience you
have shared with our company. Customer satisfaction is important to us, and
regret we could not meet to your requirement.

I have issued a replacement, which you shall receive shortly.

Please, let us know if you have additional questions or concerns.

Sincerely

Ayush jha