Subject: Arabic Language Test - Hakkim M A
From: Hakkim M A <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 1 Oct 2022 03:02:54 -0400

Foreign Language
Screening Test

Name

Hakkim M
A    /  (91) 8590017939    / [email-masked]

Whats your first language

Arabic

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear Nikhitha,

Thanks for your feedback on your purchase.

First of all, please accept our sincerest apologies for the inconvenience. As we
received your mail, we started a formal inquiry in this regard and discovered
that your product (Ladies hand bag, Product ID: 85956) has been delivered to the
incorrect address. The error happened from our courier service provider and a
wrong address was recorded in your name. We have instantly taken steps to
correct the error and instituted countermeasures which will prevent the
occurrence of such an error in future. You are an old customer of our company
and we are happy to have been able to serve you satisfactory earlier. To make up
for our mistake and your inconvenience, we initiated the order to be delivered
by the end of today and we are adding a gift with your product.

Our company values every customer and will do everything to keep them satisfied
and happy. So please once again accept our apologies and maintain a good
relationship with us in future. To confirm your address again, Please reply to
this mail with your address details.

If you want to know more in this regard, you can reply to this mail and we will
be happy to answer your concerns.

Hakkim

Customer Relations Team

Babyshop.com

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi Abdul,

Thanks for selecting us for our shopping experience.

We would like to inform you that we have received your mail regarding the faulty
product (TV Cabinet, Product ID: 47856). We'll do our best to assess the
problem and determine exactly what happened with your product.

In the meantime, You can select any product as a replacement from the link given
below. We'd like to offer our sincerest apologies for the inconvenience
this may have caused. In case you are not interested in a replacement, you can
file a request for a refund on this link:www.homeboxindia/refundrequest.

Please feel welcome to contact our support team at toll-free number 180078945645
or reply to this mail, and we'd be more than happy to help.

Link for fetching products for replacement: www.homeboxindia/tvproducts

Hakkim

Customer Relations Team

Homebox India