Subject: English Language Test - Faraz Ahmad
From: Faraz Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 1 Oct 2022 02:27:49 -0400

| | Foreign Language Screening Test

Name | Faraz Ahmad    /  (201301) 8127534179    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To
Dear customer,
Sub- delivery issue
Dear Customer,
You had ordered a hand bag from online store 14 days back , your order has been shipped from our side but your address is wrong therefore, unable to delivered product at your place so, please correct your address for the product delivery at right place.

Regards Faraz Ahmad
Thank you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To,
The dear customer
Sub-Product issue.
Dear customer,
Iam sorry for the inconvenience by mistake may be scratch occured on tv cabinet during installing please do replacement request and i will solve your problem.
Regards Faraz Ahmad.
Thank you.

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