Subject: English Language Test - Abdul Rahman
From: Abdul Rahman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 1 Oct 2022 02:25:01 -0400

Foreign Language
Screening Test

Name

Abdul
Rahman     /  (211016) 8687228189
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

A customer
is demanding a phone call to solve their issue, but you don’t offer phone
support and/or aren’t able to call them. They may be threatening to escalate
above you or cancel altogether.

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

After seeing their policy abused too many times, LL Bean now
offers a much more reasonable 1 year satisfaction guarantee – still one of the
most generous on the market.

Designing a reasonable return policy is a critical part of your business
strategy, as overly relaxed return policies can potentially cost you
money.