Subject: English Language Test - Shobhit Sharma
From: Shobhit Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 30 Sep 2022 11:03:07 -0400

Foreign Language
Screening Test

Name

Shobhit
Sharma    /  (143001) 6283160700
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Dear
Customer,

We have received your query regarding the status of your order. We would like to
tell you that, the order was shipped by us on the same day you ordered, on
contacting the courier service, we found out, as per the courier service,
address that was provided by you was wrong. We would like you to confirm your
address and your mobile number by sending an email as a reply to this email. If
the problem persists, we will share your mobile number with the courier service,
to sought the miscommunication, if any.

Warm regards

Customer Care Executive

babyshop.com

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear Sir,

We are reaching back to you regarding your complaint of the TV Cabinet. As per
our replacement policies, we would like you to send pictures of the damaged
product, so that we can confirm your problem. As per the images, refund or
replacement will be decided. Full refund will be issued or replacement of the
product will be provided. Sorry! For the inconvenience caused.

Thank you

Homebox Team