Subject: English Language Test - Aman Kumar
From: Aman Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 30 Sep 2022 08:17:34 -0400

| | Foreign Language Screening Test

Name | Aman Kumar    /  (+91) 9599693373    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

sir/mam we tried to reach at your location to give you yours ordered #handbag unfortunately our delivery boy is unable to find your location and contact u.kindly set and check your delivery location again and call on 9 to pick your order

Aman Kumar

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear sir, Please accept my apology on behalf of our company. I am sorry to learn that your experience with Our company was less than satisfactory. We value our customers and exceptional service is always our priority. and according our company policy is this product replacement of the product is available so we are replace your product as soon as possible.

Aman Kumar

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