Subject: English Language Test - Basant Kumar
From: Basant Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 30 Sep 2022 08:07:41 -0400

| | Foreign Language Screening Test

Name | Basant Kumar    /  (+91) 9050289192    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To :[email-masked]

Subject :baby shop, check your order status

Hello,

sir I am talking to basant kumar from babyshop.  Sir, we have received your email, we have read and understood your email, so we apologize for the inconvenience caused to you.  As we found out, you have not received the hand bag that you ordered 14 days ago.  Sir we noticed that the address given by you is not correct by our courier company.  Please check your address or send us your correct address.  We may resend your order by confirming your address and order.
Thank you for giving your valuable time.

Regards ,
Babyshop custumer service team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To: [email-masked]

Subject: Check Your Order Status

Hi Abdul,

We are sorry for the inconvenience caused to you.  Which made you wait for a long time for your TV cabinet.  According to the email, we have checked your order status and for any problems you have, we will replace your order or cancel your order and refund you.

thank you for giving your valuable time.

Regards ,
Homebox team

| |