Subject: English Language Test - MOHD HAMZA
From: MOHD HAMZA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 30 Sep 2022 07:49:47 -0400

Foreign Language
Screening Test

Name

MOHD
HAMZA    /  (+91) 07275322207    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

okay, I understood the question that if any one of the customers
placed his order and he put his wrong address on the Babyshop.com website and
the courier partner also delivered the product to the wrong address and he
mailed to the Babyshop.com company to know about the placed order,

so in this situation, the customer care executive has to answer the questions in
a very polite and very positive way, he doesn't let the customers down and
he must make sure and satisfy the customer to get the problem resolved because
the customer care executive was entrusted with the duty to resolve the problems
not causing the problems.

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

first, the company has to take the issue seriously because
every single customer of the company is an essential part of the company and the
company is completely dependent on the customers, so the company has to make
sure and confirm from which sides the faults and mistakes have come or occurred,
and whether the new unit has to be returned and replaced or not, other than
that, the company has its own regulations and rules for every single
product.