Subject: English Language Test - Avinash Kumar
From: Avinash Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 30 Sep 2022 06:40:17 -0400

Foreign Language
Screening Test

Name

Avinash
Kumar    /  (+91) 9625174672    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi,

I'm sorry to know that you've not received the package yet. This is
definitely not what we want you to experience with us.

Upon checking the details, I see that the carrier tried to deliver your package
but as per the courier, the provided address is incorrect.

In this case, I would suggest you to write back to us mentioning your complete
address and we'll get in touch with the carrier to resolve it at the
earliest.

Thank You,

Avinash Kumar.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi,

Greetings for the day!

I'm sorry to know that there are scratches on the cabinet. This was not
expected. I'm escalating it as a feedback to the respective team.

To help you with this, I'm arranging an agent who will visit to your place
to inspect the TV. The agent will make notes about the errors and will escalate
the issue accordingly.

The agent will be at your address within 24-hours.

I hope this helps. Please contact us if there is anything we may assist you
with.

Have a happy time ahead!

Thank you,

Avinash Kumar.