Subject: English Language Test - Khyati Aggarwal
From: Khyati Aggarwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 30 Sep 2022 06:17:36 -0400

Foreign Language
Screening Test

Name

Khyati
Aggarwal    /  (+91) 8882467664
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Hlo sir
/mam

I am khyati from cherry E- commerce service pvt Ltd . we tried to reach at your
location to give you yours ordered handbag unfortunately our delivery boy is
unable to find your location and contact you . kindly set and check your
delivery location again and call on 9 to pick your order .

Regards

Khyati

Customer service representative

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Hlo sir

I am khyati from Homebox team . I felt sry for your inconvenience we will try to
replace your TV cabinet as soon as possible . we will assure you to provide
better service in future .

Thanks

Regards

Khyati

Homebox Team