Subject: English Language Test - Kartik Tandon
From: Kartik Tandon <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 30 Sep 2022 04:05:15 -0400

Foreign Language
Screening Test

Name

Kartik
Tandon    /  (91) 7388888035
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Dear
Customer,

Greetings of the Day!

I am Kartik Tandon from babyshop.com, I am here to help you with your query.

Firstly, I am sorry for the inconvenience caused to you.

As I checked the delay happened because the address was not found by the
delivery person.

I request you to kindly send your address again or update it on the app and we
will deliver it to your address as soon as possible.

We appreciate your understanding in this matter.

Please feel free to contact us for any further assistance at
[email-masked]

Regards,

Kartik Tandon

Customer Care Executive.

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Dear Customer,

Hope you are well!

I am Kartik Tandon from the Homebox  Team, I am here to help you with your
query.

Firstly, I am sorry for the inconvenience caused to you.

As per your complaint, our Inspection Team will visit your place within 2
working days and if approved by them the replacement of the cabinet will happen
within the next 3 working days.

We appreciate your understanding in this matter.

Please feel free to contact us for any further assistance at

[email-masked]

Regards,

Kartik Tandon

Customer Care Executive.