Subject: English Language Test - Ananya Srivastav
From: Ananya Srivastav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 30 Sep 2022 03:52:20 -0400

| | Foreign Language Screening Test

Name | Ananya Srivastav    /  (91) 9519934323    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello ma’am/sir

I’m very sorry you are facing difficulty with your order no 12345#######

Sorry to say but our logistic partner is trying to contact you with your registered address but your registered address as per the courier was wrong

We request you to please provide right address so we can reach you shortly

Thanks and regard,

Ananya Srivastava |HR|

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer

We have received the below review for the product TV cabinet from you on 30-09-2022 very bad experience that cabinet has too many scratches

We apologise that you didn’t have a good experience with one of your previous order

We have taken a record of your concern and are escalating this to our customer support service team for them to look into the matter and provide a solution for your concern. You shall receive an email/call from our customer support team soon

Thank you,

Homebox team

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