Subject: Arabic Language Test - Arshad Jamal
From: Arshad Jamal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 30 Sep 2022 03:43:13 -0400

Foreign Language
Screening Test

Name

Arshad
Jamal     /  (+91) 7667489207    / [email-masked]

Whats your first language

Arabic

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Subject: delivered on wrong address

Dear[name]

Thank you for reaching out to us for the inconvenience you went through and

we deeply apologize to you for this..

I must bring to your information that the order had been shipped by us on to the
courier company on the same day but as per the courier, the address provided by
you was wrong.

I have shared your feedback with our concerned team and soon they will fix
it.

Thank you again for reaching out to us

Regards

Arshad Jamal

Designation:

Company name:

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Subject:
item damaged

Hello Abdul

Thank you for contacting us for the issue that concerns you and we are deeply
sorry for the inconvenience you suffered regarding our service.

Let me inform you that our company's policy concerning replacement or
refund, is that the product within 10 days of its delivery, still packed and
sealed, can be refunded or replaced. Once it is unpacked and used within the
period it'can't be refunded but replaced.

I hope you would understand our company's policy and not lose faith in our
services.

I have shared your feedback with our team and soon they manage it and get back
to you.

Thanks and regards

Arshad Jamal

Designation:

Company name: