Subject: English Language Test - Khushboo Sharma
From: Khushboo Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 30 Sep 2022 03:36:25 -0400

Foreign Language
Screening Test

Name

Khushboo
Sharma    /  (91) 9250556066
/ [email-masked]

Whats your first
language

English

Based on your
understanding of situation 1 above, assuming you are the customer service
representative, please draft a response to customer's email. Please make sure
that your email is grammatically correct and properly formatted.

We have received your mail regarding the complaint that you did
not received your respective order in given time. We have checked from our side
that we have delivered your order to the courier company on the same day when
you placed the order.

After checking We got to know that the address which you provided was not
correct.

So I would like to request you to please update the correct address as soon as
possible. We will try to resolve your problem as soon as possible.

Let us know if there is any other problem you are facing regarding product. Have
a great day.

Thank you

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

We have
received your complaint regarding the TV cabinet. We have got to know you have
noticed some marks on cabinet after it's delivered. We do understand your
concern.

We cannot refund the money as per company policy. Because once the product is
delivered we cannot refund the money. But we can provide you other solution as
for the same you also requested that we can replace the defective piece of
cabinet.

But I would like to request you to immediately send the picture of defective
cabinet. We will look after the matter and we will let you know the date when we
cab replace the product.

Let us know if there is any other complaint. Have a good day.

Thank you