Subject: English Language Test - Priyanshi Sharma
From: Priyanshi Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 30 Sep 2022 01:45:01 -0400

| | Foreign Language Screening Test

Name | Priyanshi Sharma    /  (91) 9311231369    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear ( Recipient name)

Thanks for Ordering from (Store name)

I want to inform you that Your order has been dispatched from here but courier company is not able to reach your address.

I would request you to kindly check your address or give another one. So your product can sent as soon as possible.

Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear ( Recipient name)

We are sorry to hear that. Customer happiness is important to us we are happy to review your request.

We will inform you once we have had a chance to review/investigate your case. If the request is approved. You can except the refund to be completed with in 30 days.

If there is anything else we can help you with,
Please let us know

Thank you

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