Subject: English Language Test - Abdul Ahad
From: Abdul Ahad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 30 Sep 2022 01:27:02 -0400

| | Foreign Language Screening Test

Name | Abdul Ahad    /  (91) 9065150540    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Veluable Customer!
I have noticed that in your records there is a mistake in the address that has been updated in your record. The courier tried to deliver the order to your address,but unable to reach you.

I request you to kindly rectify this mistake as soon as possible for any further communication. I am hoping to see the correct address updated on your website soon. I have also reattached the address proof letter for your reference.

Thanks for your attention.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer
Thank you for contacting us about your defective . We are truly sorry that it did
not work as promised. We also apologize for any inconvenience that this has caused for you.
Our products go through several quality control checks before they are delivered to customers.
However, this one regrettably slipped past those checks and failed to live up to our standards.
To make up for this error, we have shipped you a new product, which should arrive
within 2-5 days. We’ve also included a pre-labeled box for you to return the defective product.
We
are truly sorry that your original purchase did not live up to your expectations, but we look
forward to providing a better experience for you going forward. Thanks again for bringing this
issue to our attention, and please don’t hesitate to contact me directly with any other concerns
you may have.
Sincerely,

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