Subject: English Language Test - Diksha Dubey
From: Diksha Dubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 30 Sep 2022 01:21:08 -0400

| | Foreign Language Screening Test

Name | Diksha Dubey    /  (+91) 7289028436    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sorry for the inconvenience you need to face. We will surely help u out in this and help you providing correct resolution for this and as per verification, we found that you have provided wrong shipping address.
So kindly help us providing the correct address by contacting to the delivery partner (contact mention In Order details )
Otherwise your order will return to its origin.

Thankyou
Regards
Xyz

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi abdul
We apologize for the inconvenience you need to face
Please share images of the cabinet to the above given link or you can share us the images on the application itself. Once shared the images., one of our agent will contact you and surely help you out.
For any complaint or query please contact to our customer support executive

Thankyou
Regards
Xyz

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