Subject: Arabic Language Test - Md Asadullah
From: Md Asadullah <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 29 Sep 2022 23:45:24 -0400

Foreign Language
Screening Test

Name

Md
Asadullah    /  (91) 7206183387    / [email-masked]

Whats your first language

Arabic

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Situation 1

Hi,

Thank you for contacting us.

I am sorry for any inconvenience you are facing due to delayed delivery.

I have checked with the courier team and it looks that the address you provided
is incorrect as the courier partner was not able to locate the address.

Could you please recheck and confirm if the address you provided is correct? In
case of any error in the address, please write back with the correct address so
that we make sure to deliver the article to you.

Appreciate your cooperation in this regard.

Regards.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
Abdul,

Thanks for contacting us and reporting scratches in the cabinet delivered to you
and installed.

I am sorry for the experience you have had .

We assure that we will do our best to provide  a pleasant experience to
you.

I have scheduled a visit by one of our executives on.......... at ...........
The executive will inspect the cabinet and would  let you if the item is
eligible for a return or replacement.

Please let us know if the above date and time works well with you.

I will appreciate you cooperation.

Regards.