Subject: Arabic Language Test - Althaf P
From: Althaf P <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 29 Sep 2022 10:13:20 -0400

Foreign Language
Screening Test

Name

Althaf P
/  (91) 8136868303    / [email-masked]

Whats your first
language

Arabic

Based on your
understanding of situation 1 above, assuming you are the customer service
representative, please draft a response to customer's email. Please make sure
that your email is grammatically correct and properly formatted.

Hi Deepa,

Thank you for pointing us to the problem. I understand it would be frustrating
for you.

Kindly we inform you that we tried to fix the problem, then It is understood
that product is returned back due to wrong address.

You kindly requested to give your proper adress. If you have any questions,
please feel free to contact

Sincerely

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi Abdul,

Thank you for contacting Homebox team!

Of course it's bummer that you are not happy with your order, but we want
to do our best to make it right. I will get in touch with our product team and
will get back to you within thirty minutes. We will process your refund right
away and attached is a 12% coupon off your next order

We hope you have a wonderful day

Cheers