Subject: English Language Test - Gausul Bashar
From: Gausul Bashar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 29 Sep 2022 09:14:25 -0400

Foreign Language
Screening Test

Name

Gausul
Bashar    /  (+91) 9721904894    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Customer no....

Order no...........

Customer complain,

Sir,

I ordered a red colour hand bag on 29 September,as you said the order may be
delivered in 14 days but your date has been passed and did not get any
information and it is not known where is my order.I request to you as soon as
possible please inform me how many days i will have to wait for it.

But the order was shipped by us and handed over to courier company on the same
day, when the courier reached on address so customer address was wrong as per
the courier,and the customer contacting us to check status of his order.

Please kindly give us all information

Based on the
Situation 2 above, please draft an email response to the customer. You don't
necessarily need to know the policy of the brand, but use the best practice from
e-commerce companies that you've shopped from so far to know the
policies.

اسم المشتری۔۔۔۔۔۔۔۔

رقم الطلب.............

شكاية المشترى......

أستاذي المحترم كما تعلم قد اشتريتُ خزانة
تلفزيون قبل اسبوعٍ من شركتك (أو فى الأسبوع
الماضي) فجاء العمال من جانبك هذا الصباح على
منزلى  ونصبها فى غرفة النوم،لكن بعد ذهاب
العمال رأيتها فوجدت فيها خدوش كثيرة على
الخزانة ، فيجب عليك أن تتغير خزانة تلفزيون
إلى جديدة لذلك أرسل اليك الخزانة إن كان لا
يمكن لك فإدفَعْ أموالي من فضلك بدون
التخفيف.

أنا أرجو منك أن تجيب مسؤولا بسرعة فاشكرك
جدا