Subject: English Language Test - Devansh Sharma
From: Devansh Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 29 Sep 2022 06:53:42 -0400

Foreign Language
Screening Test

Name

Devansh
Sharma    /  (91) 7011403536    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi sir/ma’am

Devansh sharma this side from babyshop.com.We tried to reach your location for
the delivery of your order but it seems like you have entered the wrong address.
Because of that our delivery partner is unable to find your location. It's
a humble request to kindly check your delivery location. We will deliver your
order As soon as possible. We are happy to help you anytime. For more assistance
call on 1800-243-2442

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Dear sir

We regret to know about the problem that you have faced with the product. As you
have stated that the item has scratches on it. We have forward this request to
the supplier within 3-4 days your complaint will be resolved with the new
cabinet. Thank you so much for your patience and cooperation. For more
assistance call on 1800-242-2442

Devansh Sharma (CSE) Homebox