Subject: English Language Test - Mohammad Imran
From: Mohammad Imran <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 29 Sep 2022 05:14:45 -0400

Foreign Language
Screening Test

Name

Mohammad
Imran    /  (+91) 9755813868    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear sir/ma'am,

we tried to reach at your location to give you yours ordered handbag
unfortunately our delivery boy is unable to find your location and contact you.
kindly set and check your delivery location again and call on 10 A.M to pick
your order. And he is find the location and reached ordered place and give the
handbag.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Sir/Madam,

My name is Abdul and I am one of your regular customers. I am writing this
letter to report on TV Cabinet which I purchased from your A TO Z Electronics
shop last Tuesday.

On Tuesday, the 6th of August, I visited your shop to purchase a TV Cabinet.
With the help of your staff I purchased LG  42’ TV  and was assured
that it is one of the best TV in the market. However, when I got home, I was
surprised to find that not only remote had issue, but even the picture quality
was not satisfactory, to be precise it was blurry. I immediately lodged
complaint with your customer server on the same day and was conveyed that TV
will be fixed or replaced in 24hours. I am very disappointed to inform that this
has not happened and I have not received any further updates since then.

I am extremely dissatisfied not only with the product, but even with the
customer service support. I hope that this problem will be addressed
immediately. I expect to receive a replacement of TV or current issue get fixed
within a day.

I look forward to hearing back from you immediately.

Yours faithfully,

Imran