Subject: English Language Test - Rajindra Sanwal
From: Rajindra Sanwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 29 Sep 2022 04:18:51 -0400

Foreign Language
Screening Test

Name

Rajindra
Sanwal    /  (91) 9953935728    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi,

I understand stand you have not received your package yet. I am sorry for the
inconvenience caused to you. I will surely help you in this matter.

I have checked the order details and found that the courier has tried to deliver
the package but the delivery address is incorrect. I request you to please
update the correct address and I assure you that the package will be delivered
as soon as possible.

You can also contact the courier and request to deliver the package at correct
address. Please find the courier details below:

ABC courier

Phone number - 123456789

You can also contact us on phone and we will help you in updating your address.

Customer Care Number : 123456789

You are our valuable customer and your satisfaction is most important to us

Thanks and Regards

Rajindra

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi,

I understand that there are some scratches on cabinet. I apologize for the
inconvenience. I will surely help you in this matter.

To make convenient, I offer you below options :

1. You can send the item back and we will create replacement or refund as per
your convenience. We will also provide you with the return label.

2. If you wish to keep the item then I offer you 20 percent discount.

Please write us back with the convenient option and we will surely help you in
getting the resolution as per your convenience.

You can also contact us on phone for live assistance.

Customer Care Number : 123456789

Please feel free to contact us. Your satisfaction is always important to us.

Thanks and Regards

Rajindra Sanwal