Subject: English Language Test - Shagun Tiwari
From: Shagun Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 29 Sep 2022 03:50:16 -0400

Foreign Language
Screening Test

Name

Shagun
Tiwari    /  (226021) 8840551376
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Dear
sir,

Thank you for contacting us.I'm sorry for the inconvenience cost to u.we
would like to inform u that we had shipped your order 15 days before but due to
wrong address the shipment didn't reached to you.

Kindly allocate us with your correct shipment address.

Hoping for your earliest reply.

Thank you

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Abdul,

We are sorry for the inconvenience caused to you, We assure you that your
problem will be resolved very soon.

We are placing return request for your shipment.

Your shipment will be replaced with a new one.

Sincere apologies to you.

Thanking you in anticipation