Subject: English Language Test - Areeba Ahmad
From: Areeba Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 29 Sep 2022 03:02:14 -0400

Foreign Language
Screening Test

Name

Areeba
Ahmad    /  (+91) 7668101147    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Sir/mam we tried to reach at your loaction to give your
parcel#handbag unfortunately, our delivery agent is unable to find your
location,so check your delievery location again and pick your
order.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear sir
or madam,

We regret that you have received a defective product. Please accept my
apologies on the behalf of my company for the inconvenience caused. We have a
strict quality check procedure in place that ensures that no defective product
escapes our eyes.