Subject: English Language Test - Neetu Sharma
From: Neetu Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 28 Sep 2022 10:26:11 -0400

| | Foreign Language Screening Test

Name | Neetu Sharma    /  (+91) 9667167899    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Rahul,

Greeting from amazon,

I would like to inform you that our delivery agent try to deliver your order but due to the address issue which was wrong according to our agent we could not deliver your order. I would request you kindly shared the valid address so that we can arrange the delivery at your door step.

For more information you can visit our costumer service team.
Thank you
Neetu

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Greeting from homebox,

This is in regards of your issue which was raised by you, I am really sorry that you have faced this issue. Please do not worry as you are our valuable costumer I am arranging a return pickup for you.

Your order will be return with in 2-3 business days by our logistics partner.

I would request you kindly keep the product packed and intact.

For more information you can connect with our costumer care.

Thank you
Neetu

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