Subject: English Language Test - AHELI ROY
From: AHELI ROY <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 28 Sep 2022 08:03:24 -0400

Foreign Language
Screening Test

Name

AHELI ROY
/  (011) 8586008239    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear Sir/Madam,

We apologise for the inconvenience caused. This was not expected to happen.

As per the further research by communicating with our logistic partner, the
address mentioned was not valid for delivery.

However, we request you to confirm us once again your correct address with pin
code and also mention nearest landmark for identifying that our courier partner
is on the right track.

Also please provide your neighbours address as an additional support.

Please bear with us . It is suggested to wait another 24 - 48 hours for your
product delivery . As a compensation for the delay, you will be given a
promotional discount of 10 % on your product on delivery.

Hope this helps. Please let us know if you have any other queries.

Thanks & Regards

Aheli

Baby shop.com

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Abdul ,

I am so sorry to hear on the trouble you had to face at our end.

After going through your details, as discussed with the assembly team of
furniture category, i would like to confirm few details from you to proceed
further with the resolution .

1. May I confirm how much percentage is your cabinet damaged ?

2. Also, may i know is it fully scratched or partially ?

Also, our investigation team would like to check further by a picture of the
same , hence, requesting you to send the screenshot of the same of good quality
so that based on the details provided ,

We can either replace the product if this is available with the seller and if
not, you will be refunded partially or in complete depending upon the percentage
the cabinet is scratched.

Hope you understand the weight and dimension of this TV cabinet belongs to heavy
item category so refund can be also done with some bare deduction.

Please feel free to reach us further if you have any other concern.

Hope you have a nice day ahead.

Thanks & Regards

Aheli

Home box Team