Subject: English Language Test - Ali Varish
From: Ali Varish <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 28 Sep 2022 08:01:48 -0400

Foreign Language
Screening Test

Name

Ali
Varish    /  (+91) 7703928367    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear customer,

As we have got the update from the courier team, when the team went to place
your order on your given address, your address could not be found.

We request you to reconfirm your adress and  provide us on this mail
reply

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
Abdul,

We are really sorry to know that, And we will surely help you regarding this.

We request you to click a picture of that scratched TV cabinet and receipt of
order. And after receiving the documents our team will coordinate you within 3
hours.

Regards

Homebox customer care