Subject: English Language Test - Ritika Rohera
From: Ritika Rohera <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 28 Sep 2022 04:12:08 -0400

| | Foreign Language Screening Test

Name | Ritika Rohera    /  (91) 7618366337    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

sir/mam
we tried to reach at your location to give you yours ordered handbag unfortunately our delivery boy is unable to find your location and contact you. kindly set your delivery location again and call on 9 to pick your order

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

sir/mam
Thank you for contacting
of course it s bummer that you are not happy with us .we will check it and respond you after that u have to know our policies in that conditions.

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