Subject: Arabic Language Test - NASIR UDDIN
From: NASIR UDDIN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 28 Sep 2022 03:00:59 -0400

| | Foreign Language Screening Test

Name | NASIR UDDIN    /  (91) 7290980153    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,
According our status, the courier team tried to deliver your order, but your address per our courier team is wrong. So you can ask for a change of address when our delivery partner will call you before delivering your order or you can meet the courier team as soon as possible to collect your order if the courier partner is near you address or location.
Thank you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer.
As per your information provided to us, our team will visit and help you and check the item, if your product is found defective, we will replace it if you want, otherwise we'll process your amount according our company policy, If you’ve paid by online mood, we'll  credit in the same account.
Thank you
Customer support team

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